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  • Sessions: Mon–Sat 9:00–19:00

  • Kigali City, Gasabo District, Kacyiru, 336G+64H

Find us in Kacyiru

Kigali City, Gasabo District, Kacyiru, 336G+64H. Sessions also take place online, or at home by arrangement.

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WhatsApp is usually the quickest way to reach us. To request a session, use the booking form. Read our FAQs.

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Frequently asked questions

Practical answers about counseling at Humura.

How many Therapy sessions will I need?

The number of sessions varies depending on your needs, goals, and personal circumstances. Some clients benefit from a few sessions, while others choose ongoing support. Your therapist will discuss a personalized plan with you after the initial consultation.

What counseling and mental health services do you offer?

Humura Counseling provides individual counseling, couples counseling, family Therapy, and counseling services for children and adolescents. We support clients dealing with anxiety, depression, stress, trauma, relationship challenges, grief, and other emotional or behavioral concerns.

Do you accept health insurance or work with insurance providers?

At the moment, Humura Counseling does not work directly with insurance providers. However, we are currently in the process of establishing partnerships with insurance companies to make our services more accessible.

Where is Humura Counseling located?

Humura Counseling is located in Kigali City, Gasabo District, Kacyiru, 336G+64H.

Which languages does the therapist speak?

Our therapist provides counseling in English, French, and Dutch.

Do you offer couples counseling?

Yes, we offer couples counseling to help partners improve communication, resolve conflicts, strengthen their relationship, and navigate life challenges together.

Do you provide counseling services for children and adolescents?

Yes. We offer counseling services tailored to the emotional, behavioral, social, and developmental needs of children and adolescents.

Do you prescribe medication?

No. Humura Counseling does not prescribe medication. However, we work closely with qualified psychiatrists and can refer clients for psychiatric evaluation when needed. Medication is prescribed only by a licensed psychiatrist if it is considered appropriate.

Do you offer appointments during evenings or weekends?

We are open Monday through Saturday. Evening appointments may be arranged upon request, depending on availability.

How can Therapy help with depression?

Therapy can help you understand the causes of your depression, develop healthier coping strategies, manage difficult emotions, improve relationships, and gradually regain a sense of hope, motivation, and well-being.

What are your counseling fees?

Please contact us directly for current pricing and service packages, as fees may vary depending on the type of service provided.

How many therapists are available at Humura Counseling?

Humura Counseling currently has one therapist, who is also the founder of the organization. We are actively training additional therapists to expand our services.

Can I speak with a therapist before scheduling my first session?

Yes. You can have a brief conversation with the therapist before booking your first session to ask questions and discuss your needs.

Does Therapy really work?

Yes. Therapy can be highly effective in helping people better understand themselves, overcome challenges, improve relationships, and develop healthier ways of coping with life's difficulties.

How long has the therapist been practicing in Rwanda?

Our therapist has been providing counseling services in Rwanda for over 8 years, with 28 years of experience.

How long does a typical Therapy session last?

A standard session lasts between 1 hour and 1 hour 15 minutes.

How do I schedule an appointment?

You can schedule an appointment by calling or sending a WhatsApp message to +250 790 137 262.

Are Therapy sessions confidential?

Yes. All Therapy sessions are conducted with strict confidentiality and professional ethical standards.

Do you offer online counseling sessions?

Yes. We offer both in-person and online counseling sessions.

What can I expect during my first Therapy session?

Your first session is usually an introductory or consultation session. The therapist will listen to your concerns, ask questions to better understand your situation, and discuss how Therapy may help.

How do I know if Therapy is right for me?

Therapy can be helpful if you are experiencing emotional distress, relationship difficulties, stress, anxiety, depression, grief, trauma, or simply want support for personal growth and well-being.

What is your cancellation and rescheduling policy?

Cancellations must be communicated at least 48 hours before the scheduled session to be eligible for a refund or rescheduling. Cancellations made less than 48 hours before the session are non-refundable, except in unforeseen circumstances, such as sudden illness, which may be considered as an exception.

Do you provide counseling for anxiety, stress, and trauma?

Yes. We provide support for anxiety, stress, depression, trauma, and a wide range of other mental health and emotional concerns.

Can family members participate in Therapy sessions?

Yes. When family involvement is appropriate, clients can book family Therapy sessions that include multiple family members.

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