Terms and cancellation

These proposed terms explain the request-only website flow. Commercial policies that Humura has not supplied are visibly unresolved.

Website information is not care

The site provides general information, not a diagnosis, medical advice or emergency monitoring. Reading an article or submitting a form does not establish a therapeutic relationship.

In immediate danger in Rwanda, call 112 or attend the nearest emergency department. Elsewhere use your local emergency service. Do not wait for an email or WhatsApp response.

A request is not a confirmed appointment

The booking form records a preferred time or preferred periods for a session request. It does not show a live calendar or hold a slot. Only direct confirmation from Humura establishes the agreed time and format.

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Scope, consent and suitability

Before starting, agree the practitioner, purpose, duration, fee, confidentiality limits and method. You may ask questions, decline an exercise or discuss ending the work.

Online work, home visits, work with minors and any assessment need individual suitability checks. International online care is subject to the rules where you are located.

Fees and payment

Paid-session prices, travel charges and taxes are to be confirmed pending confirmation. Agree the total before a session.

To confirm your appointment, payment must be made in advance. If payment is not received, your time slot may be offered to another client. Available MoMo, Airtel and card-link arrangements must be confirmed directly; no card data or funds are collected through the booking form.

Insurance reimbursement, funded places, tax deductibility and financial assistance are not promised.

Changes, cancellation and refunds

To confirm your appointment, payment must be made in advance. If payment is not received, your time slot may be offered to another client. Cancellations must be communicated at least 48 hours before the scheduled session to be eligible for a refund or rescheduling. Cancellations made less than 48 hours before the session are non-refundable, except in unforeseen circumstances, such as sudden illness, which may be considered as an exception. As a reminder, we will send you a notification 24 hours before your scheduled session. We kindly ask you to communicate any changes as early as possible.

If Humura needs to change a session, an alternative or other agreed remedy should be discussed directly. Response times and emergency cover are not guaranteed by the website.

Appropriate use and external services

Do not submit another person’s health details, unlawful material or abusive messages. The website is not a secure route for clinical records. Use the minimal information needed for an administrative request.

External communication and payment providers have their own terms. Any separately agreed clinical service terms should be provided before care and must not override mandatory consumer or privacy rights.

Questions, complaints and approval

Raise administrative or service concerns using the practice contact details. Professional complaints routes, applicable law and dispute arrangements are to be confirmed pending legal review. No blanket exclusion of statutory rights or practitioner responsibility is proposed.

Proposed version 0.1, dated 29 October 2026. Legal entity, effective date and final legal details remain to be confirmed. This draft is not an approved contract.